PRIVACY POLICY
The Core Company (https://thecorecompany.in) is an internet-based e-commerce platform (hereinafter referred to as the “Website”) operated by I’M Healthcare Pvt. Ltd. (hereinafter referred to as the “Company”, “we”, “our” or “us”), a company duly incorporated under the applicable laws of India.
By accessing the Website, purchasing Products, participating in any activity available on the Website, or otherwise providing us with your information, you agree to the collection, use, storage, processing and disclosure of your information in accordance with this Privacy Policy.
For the purposes of this Privacy Policy, unless defined herein, all capitalised terms shall have the meaning assigned to them under the Terms & Conditions of the Website.
This Privacy Policy explains:
(a) what information we collect from you;
(b) how we collect and use such information;
(c) how you may access, correct or update your information; and
(d) how we process, share, retain and protect your information.
This Privacy Policy applies to all Users who access or use the Website.
1. GENERAL
By accessing or using our website, purchasing products through the website, or otherwise providing us with your information, you confirm that you have read, understood and agreed to the practices and policies described in this privacy policy.
You consent to the collection, use, processing, storage and disclosure of your personal information in accordance with this privacy policy and applicable law.
We reserve the right to update, modify, add or delete portions of this privacy policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
If you do not agree with this privacy policy, you may choose not to use the website or provide us with your personal information. However, please note that certain information may be necessary for us to process your orders, provide customer support or provide other services available through the website.
2. INFORMATION COLLECTED AND MEANS OF COLLECTION
We may collect information from you when you browse the Website, create an account, place an order, participate in our wellness quiz, subscribe to our communications, contact us, submit feedback or otherwise interact with us.
(a) Registration and Contact Information
When you create an account or interact with us, we may collect information including:
Name
Mobile number
Email address
Account credentials, where applicable
Other information voluntarily provided by you
We may use your mobile number or email address to verify your identity, provide account-related communications and communicate with you regarding your orders or requests.
(b) Order Information
When you place an order through the Website, we may collect information necessary to process and fulfil your order, including:
Products ordered
Order value and transaction details
Billing information
Shipping and delivery address
Contact number
Email address
Order history
Delivery status
Information required to process returns, refunds, replacements or customer-service requests
Payment transactions may be processed through third-party payment service providers. We do not generally store complete debit card, credit card, banking or other payment-instrument credentials on our own systems.
(c) Usage and Technical Information
We may automatically collect information regarding your use of the Website and the device or software through which you access it, including:
IP address
Browser type
Operating system
Device information
Domain name
Date and time of access
Pages viewed
Website interactions
Traffic source
Login status
Browsing behaviour
Order and transaction history
Website performance information
Such information may be collected through cookies and similar technologies.
(d) Wellness Quiz and Recommendation Information
The Website may provide a wellness quiz or personalised product recommendation experience.
If you voluntarily participate in such an experience, we may collect the information you provide in order to generate product recommendations and improve your experience.
Such information may include information relating to your wellness preferences, lifestyle, goals or other responses provided by you through the quiz.
The wellness quiz is intended to provide general wellness and product information and does not constitute medical diagnosis, medical advice or treatment.
You should not provide medical records or other sensitive information unless specifically requested and necessary for the relevant service.
(e) Communications and Customer Support Information
When you contact us through email, telephone, WhatsApp, forms, social media or other customer-support channels, we may collect information contained in your communication, including your name, contact details, order information and the nature of your query or complaint.
(f) Reviews, Feedback and User Content
If you submit a review, testimonial, feedback, photograph, comment or other content to us, we may collect and process such information for the purposes described in this Privacy Policy and applicable law.
(g) Information Received from Third Parties
We may receive certain information from third-party service providers, including payment processors, logistics partners, analytics providers, advertising platforms and other service providers, where such information is necessary for providing our Products and Services or operating the Website.
All information collected by us shall collectively be referred to as “Personal Information” for the purposes of this Privacy Policy.
You provide Personal Information voluntarily. However, if you choose not to provide information that is necessary for processing an order or providing a particular service, we may not be able to provide that Product or Service to you.
3. USE OF INFORMATION
We may use your Personal Information for the following purposes:
(a) To operate, maintain and improve the Website and provide a positive User experience;
(b) To process, confirm, fulfil and deliver your orders;
(c) To facilitate payments and transactions;
(d) To provide customer support and respond to your queries, requests and complaints;
(e) To provide personalised product recommendations where you voluntarily use our wellness quiz or recommendation tools;
(f) To understand User preferences and Website usage;
(g) To analyse data, identify trends and improve our Products, Services, Website and customer experience;
(h) To conduct research, analytics, quality assessments and product development;
(i) To communicate with you regarding your orders, account, transactions, Products, Services and customer-support requests;
(j) To send promotional, marketing and advertising communications where permitted by applicable law and in accordance with your preferences or consent;
(k) To provide information regarding new Products, launches, offers, promotions and other communications that may be relevant to you;
(l) To prevent, detect and investigate fraud, unauthorised activity, abuse or violations of our Terms & Conditions;
(m) To protect the security, integrity and functionality of the Website;
(n) To comply with applicable laws, regulations, governmental requirements, court orders or other legal obligations;
(o) To conduct audits, quality assessments and internal business operations;
(p) To troubleshoot technical issues and improve the performance of our Website;
(q) To establish, exercise or defend legal claims;
(r) To undertake business transactions including mergers, acquisitions, restructuring, financing or sale of assets, where applicable;
(s) To obtain feedback regarding our Products and Services; and
(t) For any other purpose that is reasonably necessary to provide, improve or secure our Products and Services or as otherwise permitted by applicable law.
If you do not wish to receive non-essential promotional or marketing communications from us, you may opt out using the unsubscribe mechanism included in such communication or by contacting us through the details provided below.
4. DISCLOSURE OF INFORMATION
We may disclose or share your Personal Information with third parties where reasonably necessary for the purposes described in this Privacy Policy or where permitted or required by applicable law.
(a) Service Providers
We may share relevant Personal Information with service providers who assist us in operating our business, including:
Payment processors
Logistics and delivery partners
Website hosting and technology providers
Customer-support providers
Analytics providers
Marketing and advertising service providers
Communication service providers
Information technology and security providers
Such parties may process information on our behalf for the purposes for which it was provided.
(b) Logistics Partners
We may share your name, contact number, shipping address, order information and other information reasonably necessary with logistics and delivery partners to process and deliver Products ordered through the Website.
(c) Analytics and Business Purposes
We may use and share aggregated, anonymised or de-identified information with business partners, service providers and other third parties for purposes including analytics, research, advertising measurement, product development and improving customer experience.
Such information will not be intended to identify you personally.
(d) Business Transfers
In the event of a merger, acquisition, restructuring, financing, sale of assets or other business transaction involving the Company, your Personal Information may be transferred to the relevant entity or parties as part of such transaction, subject to applicable law.
(e) Legal and Regulatory Requirements
We may disclose Personal Information where we believe such disclosure is necessary to:
(i) comply with applicable law, regulation, legal process or governmental request;
(ii) protect our rights, property or interests;
(iii) investigate or prevent fraud, unlawful activity or security threats;
(iv) protect the safety of our Users, employees or the public; or
(v) enforce our Terms & Conditions or other applicable policies.
(f) Transfer of Information
Personal Information may be processed or stored by third-party service providers located in India or outside India, subject to applicable law and appropriate safeguards.
By using the Website, you acknowledge that information may be processed by service providers in locations outside your place of residence where reasonably necessary for providing our Products and Services.
We will take reasonable steps to ensure that such processing is carried out in accordance with applicable privacy and data-protection requirements.
5. THIRD-PARTY LINKS
The Website may contain hyperlinks, integrations, advertisements or references to third-party websites, applications, platforms or resources (“Third Party Links”).
We do not control the privacy practices, security, content or information-collection practices of such third parties.
The presence of a Third Party Link on our Website does not constitute an endorsement, recommendation or solicitation by us.
You acknowledge that when you access a third-party website, application or service, your information may be collected and processed in accordance with that third party's own privacy policy and terms.
We recommend that you review the applicable privacy policy and terms of any third-party website, application or service before providing your information.
6. ACCESS, CORRECTION AND CHANGES TO YOUR INFORMATION
You may contact us to request access to, correction or updating of your Personal Information, subject to applicable law.
If you believe that any Personal Information held by us is inaccurate or incomplete, you may contact us using the details provided below.
You may also request deletion or withdrawal of consent for processing of your Personal Information where such rights are available under applicable law.
We may retain certain information where necessary to:
Fulfil legal or regulatory obligations;
Complete or maintain transaction records;
Resolve disputes;
Prevent fraud or misuse;
Enforce our agreements; or
Comply with other legitimate and lawful requirements.
Where required, we may verify your identity before processing a request relating to your Personal Information.
If you request deletion of information that is necessary to provide Products or Services to you, we may be unable to continue providing certain services or fulfil future orders.
7. SECURITY AND RETENTION OF INFORMATION
Security of Your Information
We take reasonable technical, organisational and procedural measures to protect your Personal Information against unauthorised access, loss, misuse, alteration, disclosure or destruction.
We restrict access to Personal Information to employees, representatives and service providers who require such access for legitimate business purposes and who are subject to appropriate confidentiality obligations.
However, no method of electronic transmission or storage is completely secure. Accordingly, while we take reasonable measures to protect your information, we cannot guarantee absolute security.
If you believe that your account or Personal Information has been accessed without authorisation, please contact us immediately using the details provided below.
Retention of Information
We retain Personal Information only for as long as reasonably necessary for the purposes for which it was collected or as required under applicable law.
We may retain information for purposes including:
Processing and maintaining order records;
Customer support;
Accounting and taxation;
Fraud prevention;
Dispute resolution;
Legal and regulatory compliance;
Business and operational records;
Analytics and legitimate business purposes.
Where Personal Information is no longer required, we may delete, anonymise or otherwise securely dispose of it, subject to applicable legal and regulatory requirements.
8. COOKIES AND OTHER TRACKING TECHNOLOGIES
We use cookies and similar tracking technologies on the Website.
A “cookie” is a small text file stored on your device that helps websites recognise your browser or device and remember certain information about your visit.
We may use cookies and similar technologies for purposes including:
Enabling essential Website functionality;
Maintaining shopping cart and checkout functionality;
Remembering preferences;
Understanding Website usage;
Analysing Website performance;
Measuring advertising and marketing campaigns;
Improving User experience; and
Supporting relevant advertising where applicable.
Certain cookies may be placed by third-party service providers that provide analytics, advertising, payment or other Website functionality.
Most browsers allow you to control or delete cookies through browser settings.
Please note that disabling or blocking certain cookies may affect the functionality of the Website or prevent you from using certain features, including shopping cart and checkout functionality.
For more information regarding our use of cookies, please refer to our Cookie Policy.
9. CHANGES TO THE POLICY
We reserve the right to update, modify or amend this Privacy Policy at any time.
Any changes will become effective when the revised Privacy Policy is published on the Website, unless otherwise specified.
We encourage you to review this Privacy Policy periodically to remain informed about how we collect, use and protect your information.
Your continued use of the Website following the publication of changes shall be subject to the updated Privacy Policy, to the extent permitted by applicable law.
10. MISCELLANEOUS
(a) Disclaimer
While we take reasonable measures to protect your Personal Information, we cannot guarantee that information transmitted over the internet or stored electronically will always remain completely secure.
You acknowledge the inherent risks associated with transmitting information over the internet.
(b) Indemnity
To the extent permitted by applicable law, you agree to indemnify and hold harmless the Company, its officers, employees, representatives and service providers from claims arising from your unlawful disclosure of information, misuse of the Website or violation of this Privacy Policy or applicable Website Terms.
(c) Severability
If any provision of this Privacy Policy is found to be invalid, unlawful or unenforceable, such provision shall be modified or severed to the extent necessary, without affecting the validity and enforceability of the remaining provisions.
(d) Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with the laws of India, subject to applicable data protection and consumer protection laws.
11. CONTACT US
For any questions, concerns, requests or grievances relating to your Personal Information or this Privacy Policy, you may contact us at the details provided below:
I’M Healthcare Pvt. Ltd.
Registered Office:
Plot No. 46, Industrial Area, Phase-2,
Chandigarh – 160002, India
Near Passport Office
Domestic Sales
Email: sales@imhealthcare.in
International Enquiries
Email: Global@imhealthcare.in
General Enquiries
Phone: +91-172-4056827 / 28 / 30 / 39
Mobile: +91-9781360014
Email: info@imhealthcare.in
We will make reasonable efforts to address privacy-related queries, requests and complaints within the timelines prescribed under applicable law.
Any feedback or comments regarding this Privacy Policy may also be sent to the contact details provided above.
Overview
This Website is operated by I’M Healthcare Pvt. Ltd. Throughout the Website, the terms “we”, “us” and “our” refer to I’M Healthcare Pvt. Ltd.
The Core Company offers this Website, including all information, tools, Products and Services available through the Website, subject to your acceptance of the applicable terms, conditions and policies.
By visiting the Website and/or purchasing something from us, you engage with our services and agree to be bound by the applicable Terms & Conditions, Privacy Policy, Refund, Cancellation & Return Policy, Shipping Policy and Cookie Policy.
Please read these policies carefully before accessing or using any part of the Website or purchasing Products.
By accessing or using any part of the Website, you agree to be bound by the applicable policies and terms.